Política de envío
Delivery
excluding EEC: Rights & taxes can be applicable and are the responsibility of the end customer.
Free shipping costs:
- France: in the relay point so colissimo without minimum order
- France: Colissimo from 80 €
- Foreign: Free delivery from 90€ (except Oman, Egypt, French Polynesia, and other exceptions) - carrier of our choice.
6.a - All products can be shipped to France
Metropolitaine (Corsica included), and to most of the worldwide
countries served by "Coliposte". The Seller uses "Coliposte" (French
postal Service) to ship and deliver the goods.
6.b -
The goods will be shipped after the payment for the total amount of the
order has been received. Goods will be delivered to the address given
by the Customer on the website at the time the order was placed. As a
consequence, the information transmitted by the Customer is considered
to be correct and will not commit the Seller's responsibility in case of
dispute.
6.c - Tracking Delivery : An email will be
sent to the Customer in order to confirm his order has been shipped
with all the necessary information to enable him to track the order
(http://www.colissimo.fr/portail_colissimo/suivre.do?language=en_EN)
6.d -
The availability of the products is provided on the website. Orders
will be dispatched from Monday to Friday, excluding bank holidays. In
order to reduce the Customer's delivery charges, any order which
contains several products will be processed as a whole, especially if
the products ordered by a Customer are not available at the same time.
6.e -
Delivery time: The "Colissimo Suivi" method by "La Poste". As soon as
the courier is in charge of the parcel, "La Poste" plans an average
delivery time given in the summary table at the paragraph 6i. The parcel
will be delivered by the postman, to the delivery address mentioned at
the time the order was submitted by the Customer. In case of absence,
the parcel will be available at the post office nearest the delivery
address as indicated on the note left at the delivery address. Delivery
times are communicated for information only and are indicated as
accurately as possible considering the information given by the carrier.
No refusal of delivery, neither claim for a refund of the shipping
costs, nor damages suit of any kind could be taken by the Customer
towards the Seller if the delivery was delayed.
6.f -
In accordance with the article L121.20.3 of the French Consumer Code,
the products must be delivered within a maximum period of thirty days
from the day after the Customer submitted his order, subject to the
payment of the total amount. Therefore, if a month after the order
confirmation, the goods are not delivered for any reason other than
force majeure, the sale may be cancelled at the request of the Seller,
or the Customer. In this case, the Seller commits to give the Customer a
refund on the amount received, excluding any other compensation.
6.g -
Delivery of goods: the Customer must check the content of the parcel at
the time of delivery. Any complaint regarding the parcel content must
be done through the website contact form within 48 hours after delivery;
the date the email was sent will be taken as a proof. Beyond this time,
the Seller will consider that the Customer checked the parcel and no
complaint could be sent to the Seller.
6.h -
Delivery delay: The Seller endeavours to provide on the website the most
accurate information regarding the products availability, products
delivery times being prone to changes at any time without notification
and also depending on suppliers lead times. The information regarding
the products availability provided on the website is for information
only and does not represent a contractual commitment. Nevertheless, the
Seller is committed to make every effort to satisfy the Customer.
In case of delay within the eight working days following the date of
dispatch confirmed by the Seller, the Seller suggests the Customer to
check if the parcel is pending at the post office nearest the delivery
address. Should this not be the case, we invite the Customer to contact
us through the website contact form, providing his complete contact
details, the order number, the references of the products ordered and a
comment regarding the purpose of the request. Then, we will contact "La
Poste" to set up an investigation which could last up to 21 days from
the opening date. If the parcel is found, it will be shipped by "La
Poste" as soon as possible. If the parcel is not found when the
investigation has come to an end, the parcel will be deemed lost and the
Seller will send a replacement without additional charges for the
Customer.
6.i - Delivery charges: Delivery charges
applied by the Seller exclusively depend on the delivery address.
Colissimo : Delivery within 48h to France, Corsica and Monaco.
Additional 2 to 6 days for the other destinations.
6.j – Additional shipping costs. If your
product is returned to us by the Postal Service for the following
reasons, we will ask you to pay additional shipping costs to resend your
order:
- Wrong address
We send your order to
the address you specified. You are responsible if there is a mistake in
your delivery address. As soon as your order is back to us, we will
contact you by email to pay by credit card or Paypal new shipping costs
(same amount as the original shipment).
- Unclaimed (You did not collect your parcel at the post office on time)
The parcel will be returned to us. We will contact you by email to pay
by credit card or Paypal new shipping costs (same amount as the original
shipment).