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If you have any questions, please contact us by e-mail using the form below.
F.A.Q
RFID Protection
What is " RFID safe "?
All ÖGON products, thanks to their aluminum shells, act as mini Faraday cages. They stop the magnetic flux and protect your cards from demagnetization and remote data theft. Having created this wallet more than 20 years ago, ÖGON is the forerunner in identifying and securing this type of fraud.
All ÖGON models are RFID Safe certified and protect your CB from hackers
Which model for big ID cards?
Some models can hold the French identity documents, large size (75x105mm) :
French ID (issued before 2022)
License driving, pink paper in 3 parts (issued between 1990 and 2013)
- Smart Case BIG STOCKHOLM
- Smart Case OSLO Large (in the hidden compartment)
- Lady Case HELSINKI Large
Which model can hold the passport?
The models which can hold the passport (standard size, 125x88mm are:
Smart Case OSLO Large : hidden compartment
How to open the hidden compartment of the Smart Case OSLO Large ?
There is a small hole in the corner of the compartment. You can place you finger and pull, don’t be afraid, it will come easily.
The divider of my wallet is damaged. What can I do?
We use tear-proof plastic. The divider is robust, it's rare but it can break. This spare peace is very easy to replace. We can send you a new one for free.
Please send us an email with your delivery address, and the model concerned (you can send a picture to be sure).
Warranty
ÖGON Design products are covered by a 2 years international warranty against all manufacturing defects under normal use and respect of the instructions for use specified by the brand.
The guarantee ÖGON Designs does not cover damage resulting from accidents, handling or use inappropriate (falls, shocks, ...) or wear and normal aging of the product.
Contact our after-sales service by e-mail at ogoncontact@ogondesigns.com indicating: the product concerned, the date and place of purchase as well as the defect encountered.
Attach to your e-mail the proof of purchase of the product and/or photos showing the defects of the product.
The guarantee includes the replacement of the product by a new product and the shipping costs for the sending of the new product. The shipping costs for the return of your defective product are at your expense.
Care
How do I clean my ÖGON wallet?
Aluminum or carbon fiber card holders can be cleaned with a soft cloth and glass cleaner
Aluminium has antibacterial properties.
Car keys
In which wallet can I store my car keys?
A car card/key emits waves (it is not passive like a credit card).
If you store it in an aluminium card case, it will not be protected in the same way as credit cards.
Moreover, due to its thickness, the capacity of the card holder would be really reduced.
The divider is not designed to hold such thick element, it can be damaged.
AirTag / Tracker
Do you have a specific model for the Airtag ?
As we try to make compact wallets it is difficult to include an Airtag or anykind of tracking system. The Airtag is a little thick to go inside the wallet. It will take up all the space (and the range could be limited).
You can stick it on the outside of our products.